Frequently Asked Questions

Everything you need to know about shopping with Tanvera.

What is Tanvera's shipping policy?

We offer standard and expedited shipping worldwide. Standard shipping typically takes 5-7 business days, while expedited shipping arrives within 2-3 business days. Free shipping is available on all orders over $75.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Notes' section for each garment.

What payment methods do you accept?

Tanvera accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes. Detailed fabric information is available on every individual product description.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page. You can also log in to your Tanvera account to view your order status at any time.